SHIPPING & HANDLING
All our larger items are normally shipped out within 7 business days from purchase with a 3rd party LTL premium freight service. The transit time varies by the location (but typically 5-7 days). The freight requires our clients to schedule an appointment, a few days prior to arrival, otherwise they won’t deliver and other charges and storage fees apply. YOU MUST PROVIDE US WITH A VALID PHONE NUMBER TO CONTACT YOU AT ANY TIME DURING TRANSIT.
Small boxed Items:
Mini thrones will be shipped within 7 days from purchase date, via FedEx ground service, which usually takes 3-5 days to arrive in most states. Signature is required upon delivery. We provide a valid tracking number once shipment is fully prepared.
ALL OF OUR ADULT THRONES OR A LARGE ORDER OF KIDS THRONES WILL BE SHIPPED OUT WITH AN LTL FREIGHT COMPANY ON A WOODED PALLET. THE DELIVERY IS FOR CURBSIDE ONLY AND YOU ARE RESPONSIBLE TO DISPOSE ALL PACKING MATERIALS INCLUDING THE PALLET. ANYONE WHO REFUSES A SHIPMENT IS RESPONSIBLE FOR THE RETURN TRANSIT COSTS AND A 20% RESTOCKING FEE.
Want your order even faster? Another option we offer is local 1-3 days in home delivery and setup service!! We have 2 large vans that are dispersed daily throughout NYC, New Jersey, Pennsylvania, Connecticut, Massachusetts, Delaware, Maryland, and Rhode Island.
Free delivery is for curbside drop off only. For in house delivery and set up additional fees varies by location.
Order online and conveniently pickup at our beautiful showroom here in Brooklyn NY. While you relax in your car we do all the loading. "CALL US" to see if your car is big enough!
140 58TH ST.
BROOKLYN NY 11220
BLDG B STE 6A
SUN - THR, 10AM - 6PM
FRI, 10AM - 3PM
Due to the size of our products, costly labor, and shipping charges returns are only accepted if your item came broken beyond repair or we have sent you the wrong item. If you refuse your shipment or wish to return an item for any other reason the return shipping cost and 20% restocking fee will be deducted from your refund.
Please note that small lines in the wood this is where the woods are attached and is 100% normal it adds special character and authenticity to your throne.
If the damage is only minor a repair kit will be sent out immediately and instructions to repair will be explained.
Changed your mind? Sure you can exchange so long as we have not shipped out your order. If it was already shipped out you will be responsible for the return shipping and a 20% restocking fee.
You are more than welcome to cancel your order before it leaves our facilities. Once your item has been shipped you will be refunded the total amount minus the return shipping and a 20% restocking fee.
Not so sure how long it will last? The lifetime of our products will vary by the amount of usage and care given to your product, therefore we do NOT offer any warranties of such.