Palletized items
All our larger items are normally shipped out within 7 business days from purchase with a 3rd party LTL premium freight service. The transit time varies by the location but deliveries are typically made within 2-7 days. The freight company requires our clients to schedule an appointment a few days prior to arrival, otherwise they won’t deliver and other charges and storage fees apply. The customer must provide us with a valid phone number to contact you at any time during transit.
Small boxed Items
Mini thrones will be shipped within 7 days from purchase date, via UPS ground service, which usually takes 3-5 days to arrive in most states. Signature is required upon delivery. We provide a valid tracking number once shipment is fully prepared.
FAQ
Do you offer local delivery?
We offer local delivery in the following states: NYC, New Jersey, Pennsylvania, Connecticut, Massachusetts, Delaware, Maryland, and Rhode Island. Orders are delivered in 1-3 days and come with our in-home setup service.
Can I pick up the item myself?
Order online and conveniently pickup at our beautiful showroom here in Brooklyn NY. While you relax in your car we do all the loading. "CALL US" to see if your car is big enough!
140 58TH ST.
BROOKLYN NY 11220
BLDG B STE 6A
OFFICE:
718-567-0155
HOURS:
SUN - THR, 10AM - 5PM
FRI, 10AM - 3PM
CLOSED SATURDAY
What is your return policy?
All sales are final.
Our throne chairs are all hand chiseled and assembled piece by piece. It is normal to see imperfections or splits in the wood where the seams connect—this does not compromise the durability of the product. We inspect each and every order to ensure that it is sent out in exceptional condition.
If you feel as though you have received a product with an imperfection, we can send a touchup kid upon request.
Due to the size of our products, costly labor, and shipping charges, returns will only be considered for unused items within 3 days of receipt of merchandise. All returns must be agreed upon by the store manager before any refunds are issued. If you refuse your shipment or wish to return an item for any other reason a return shipping cost and 20% restocking fee will be deducted from your credit.
Can I exchange an item?
Exchanges are accepted as long as we have not shipped out your order. If the order was already shipped out, you will be responsible for the return shipping and a 20% restocking fee.
Can I cancel an order I placed recently?
You are more than welcome to cancel your order before it leaves our facilities. Once your item has been shipped you will be refunded the total amount minus the return shipping and a 20% restocking fee.
Do you offer a warranty?
The lifetime of our products will vary by the amount of usage and care given to your product, therefore we do NOT offer any warranties.